Remote support

Our remote support team gives you the technical and operational assistance you need to handle issues without an onsite visit. Whenever a problem arises, you can contact our experts to get instant support online or on the phone. If you’re using Modula Cloud, the one-button contact function connects you with the remote support team and shares all relevant data about your Modula units. However you reach us, we’ll work with you to quickly address the matter and keep your operations humming.

Benefits

• Fast and accurate issue resolution with our qualified service technicians
• Reduced troubleshooting cost – most issues can be solved without onsite visits by Modula technicians
• Minimized unplanned downtime with guaranteed, short response times

Based on the customer needs, Modula provides three different levels of Telephone Support Agreement (TSA) services:

• 8/5 TSA: Support from 8 AM to 5 PM, Monday-Friday
• 24/5 TSA: 24-hour support, Monday-Friday
• 24/7 TSA: 24-hour support every day, including holidays

Modula’s remote support is available to all of our customers at (800) 361-0785. Are you a Modula client interested in a remote support package?

Maintenance services

Scheduled Preventative Maintenance (PM) Service

Everyone wants peace of mind and protection for their investment. One of the best ways to guarantee a long life for Modula’s automated storage equipment is to properly maintain it. We recommend preventive maintenance service, using our certified technicians, to ensure equipment reliability.

Scheduled preventive maintenance benefits:

• With advanced scheduling, you can ensure the work is done when it’s most convenient for your company, minimizing downtime and interruptions
• Timely maintenance, based on predicted parts longevity, avoids failures and the unplanned downtime they cause
• Our comprehensive scheduled preventive maintenance program includes:
  • Parts replacement to prevent failures, based on the frequency of use, to ensure maximum reliability
  • Inspection of all hardware and software functionalities
  • Elimination of hardware and software anomalies
  • Replacement with genuine Modula parts exclusively (no third-party substitutes)
  • Detailed reports of the maintenance performed on your Modula equipment

Interested a scheduled maintenance program for your Modula automated storage system?

Corrective Maintenance Service

Is your Modula unit down? We’ve got you covered. When a technical issue requires onsite repair, we’ll dispatch a certified technician to your location. Thanks to our extensive dealer network, there is always a fully qualified technician close by to quickly resolve the problem and minimize your downtime.

Modula Extended Warranty

To further protect your investment, you can extend the standard Modula warranty beyond its one-year duration. Extended warranties give you the reassurance of knowing that you’re covered should anything arise with your Modula equipment.

Modula Service Agreement

For customers who prefer total reliability and peace of mind, Modula recommends our service agreement. Each organization is unique, so our service agreement can be constructed to ensure optimal support for your operations. We’ll customize your service agreement to fit your expected usage, the life expectancy of the replaceable components of your Modula units based on that usage, and your budget. Our experts will guide you through the service options to ensure your Modula units run smoothly and your business performs optimally.

Are you a Modula client interested in our service agreement?

Parts

Spare Parts Kits

There’s no need to wait for spare parts to arrive — we’ll prepare a spare parts kit tailored to your Modula equipment. Based on machine usage, these kits can be kept onsite to be used as needed. It’s the fastest way to repair a machine if it fails to perform as expected or to proactively replace parts before a problem arises. Composed exclusively of genuine Modula parts, these kits are a smart way of planning ahead and minimizing downtime.

Need to order a kit appropriate for your Modula automated storage system?

Accessories and Upgrades

Level up with Modula accessories! For customers seeking improved functionality and performance, Modula offers accessories and upgrades that can be added at any time. While standard Modula units greatly enhance the productivity of any materials handling operation, adding visual and picking aid options can elevate the performance even further while reducing the chances of your operators making errors as they prepare orders.

Training

Training Your Team

Tier1 MRO offers training courses to equip our clients with the latest information on our automated storage systems. With three levels of instruction available, the courses are an excellent way of ensuring the members of your team are operating your Modula units optimally. Courses are available upon request.

BASIC OPERATOR TRAINING

Basic Operator Training consists of an overview of all standard functions required to efficiently operate Modula products.

ADVANCED OPERATOR TRAINING

Advanced Operator Training includes all of the instruction of the Basic Operator Training, with the addition of teaching a skilled operator and/or maintenance person how to access the manual controls. With this knowledge, the operator will be able to solve the majority of the most common errors and gain a better understanding of the unit’s system.

MAINTENANCE OPERATOR TRAINING

Maintenance Operator Training adds additional mechanical instruction to all the information provided in Basic Operator Training and Advanced Operator Training. This course will show a skilled operator and/or maintenance person how to replace many of the machine components associated with common technical errors. Such in-depth knowledge is valuable in minimizing machine downtime beyond what is taught in Advanced Operator Training.

Are you a Modula client interested in our training courses?

Consulting

Moves and Modifications

Moving day? Don’t forget to invite us! Whether you are moving to a new location, expanding your current warehouse, or making adjustments to your Modula unit, our experts will come to your facility to assist your team with any of the services listed below.

• Project consulting: We will work with your team to assess the project scope and requirements for moving or modifying your Modula units. Our team will provide an accurate estimation of the costs and the timing to complete your project.
• Structural modifications to a Modula unit: An expert will come to your facility to adjust your machine’s height, install spare or customizable parts and implement new software.
• Moving a Modula unit: Our team will provide you with the resources needed to move your machines either within your current facility or to a new location.

Are you a Modula client interested in moving or modifications?